Privacy Policy

1. Introduction

Welcome to TicketJama ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform and services.

By using TicketJama, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile picture/avatar, preferences
• Payment Information: Billing address, payment card details (processed securely through our payment processors)
• Event Information: Details about events you create or organize
• Communication Data: Messages, feedback, and correspondence with us

2.2 Information Collected Automatically

When you access our platform, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, clickstream data
• Cookies and Tracking: We use cookies and similar technologies to track activity and store certain information

2.3 Information from Third-Party Sources

We may receive information from third-party services:

• Social Media Login: When you login using Google or Facebook, we receive your name, email address, and profile picture as permitted by your privacy settings on those platforms
• Payment Processors: Payment confirmation and transaction details from Stripe, MTN Mobile Money, and Orange Money

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Process ticket purchases, manage event registrations, deliver tickets
• Account Management: Create and manage your account, authenticate your identity
• Payment Processing: Process payments and prevent fraudulent transactions
• Communication: Send order confirmations, ticket details, event updates, and customer support
• Personalization: Customize your experience and recommend relevant events
• Security: Protect against fraud, abuse, and unauthorized access using reCAPTCHA Enterprise and other security measures
• Analytics: Understand how users interact with our platform and improve our services
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional communications (with your consent where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Event Organizers

When you purchase tickets, we share necessary information (name, email, ticket details) with event organizers to facilitate your attendance and event management.

4.2 With Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Stripe, MTN Mobile Money, Orange Money
• Email Services: For sending transactional and marketing emails
• Cloud Hosting: For data storage and application hosting
• Security Services: Google reCAPTCHA Enterprise for fraud prevention
• SMS Services: Textbelt and Twilio for sending notifications

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal processes, or to protect the rights, property, or safety of TicketJama, our users, or others.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Social Media Login

TicketJama offers the option to register and login using your Google or Facebook account. When you choose to use social login:

• We receive basic profile information including your name, email address, and profile picture
• We do not receive your social media password
• We only access information that you have authorized through your social media privacy settings
• You can revoke TicketJama's access to your social media account at any time through your social media account settings
• Your email will be automatically verified since your social media provider has already verified it

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit using HTTPS/SSL
• Secure password hashing using industry-standard algorithms
• Google reCAPTCHA Enterprise to prevent automated attacks and fraud
• Regular security audits and monitoring
• Access controls and authentication mechanisms
• PCI-compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing your information
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze how you use our platform
• Prevent fraud and enhance security
• Deliver relevant advertising (with your consent where required)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

When we no longer need your information, we will securely delete or anonymize it.

10. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@ticketjama.com
• Website: https://ticketjama.com

We will respond to your inquiry as soon as reasonably possible.